Frequently Asked Questions


What is your refund policy?

Unless otherwise stated on the product page, no Returns will be given due to product being manufactured specifically for your purchase. We’ll do our best to facilitate swapping out unwashed, unworn and unaltered items for a similar style or store credit. If you have any questions don't hesitate to email us.

What payment methods are accepted?

Visa, Mastercard, Discover, American Express are accepted at Checkout.

We accept PayPal, but for us to do so, you must contact support@hingeto.com. We cannot guarantee that by the time we respond, that there will be inventory remaining for the item you'd like.

Do you store my credit card information?

No we do not. All information is stored by our processor, Stripe. We only store the last 4 and card type, so that you may easily reuse the same credit card for a future purchase (it is kept as a way for you to easily reidentify the payment method, even though Stripe is the custodian).

I have a question about my order

Please email us at support@hingeto.com and we will respond within 2 - 3 business days.